How It Works

How long will it take to receive my merchandise?

We process orders every day Monday-Friday through UPS and USPS.  You will receive a tracking number as soon as your order ships with the exact details. 

Can I ship items to my work?

We will use the shipping address you provide at checkout.  Please adhere to any guidelines your employer may have regarding personal shipments. 

What do I do if my item arrives damaged or defective? 

We make an extra effort to ensure that your merchandise arrives safely. However, accidents do happen. When they do, you can help us handle your claim quickly and efficiently by following a few simple guidelines. 
Always thoroughly inspect the product upon delivery. Open all boxes, remove the packaging and take extra care to check the product. If the unit is damaged or if the packaging is significantly damaged, don't hesitate to get in touch with our Customer Service department within two business days of receipt of the product to initiate a claim. 

What if I am experiencing a technical problem with my product? 

If you are experiencing a technical issue (the item looks fine but does not function as expected), please get in touch with the Technical Support or Warranty Support number found in the products Owners Guide or Warranty Card. If the manufacturer fails to provide a satisfactory solution to the technical problem, please contact our Customer Service Department and include any case number or service number that the technician may have provided.
Again, if you suspect any damage to the product, whether the packaging is damaged or not, please refuse delivery and contact us immediately to arrange a replacement. 

What if I notice a problem with my product after it has been delivered? 

If you sign for a product with concealed damage, please report the damage first to the Freight delivery company (the phone number will be on your copy of the delivery receipt). This must be done within 48 hours of delivery to process a claim. Immediately after you have done that, don't hesitate to get in touch with our Customer Service Department so that we may arrange for the item to be picked up and replaced. 

Will you notify me if there is a problem with my order? 

We will make every attempt to keep you informed of delivery expectations. If for any reason, we suspect there may be a delay, we will notify you by email with updated status. Please check your email on file with us, and remember to add us to your contact list, so emails do not get sent to your junk folder. 

What is your return policy?

Our return policy varies based on the product category of your purchase. We will work with you to ensure your satisfaction.  Generally, any item can be returned within 30 days of purchase.  Our goal is to provide complete satisfaction; you are welcome to contact us, and we will ensure any issue you may be having is resolved.